Personal Data Processing Policy

Privacy Notice

Version from December 4, 2024

Welcome to the privacy notice for our Website, the Ragnarok Online Prime (“Game”) knowledge base. We value your privacy and are committed to safeguarding your personal information. This document explains how we collect, use, and protect your data, so you can make informed choices.

We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws. Please read this notice carefully to understand your rights and how your information is managed.

 

1. Scope of this Notice

This privacy notice applies to:

  • our Website;
  • communication considering the Website.

For personal data processing related to the Game in particular, please visit: Privacy Policy

 

2. Who We Are

Innova Co. SARL (“Innova” or “we”) is responsible for determining how your personal data is processed and ensuring compliance with data protection laws.

Contact Details:

If you have any questions or concerns about this Privacy Notice, please feel free to contact us.

 

3. Data We Collect and How We Use It

We only collect and process personal data that is necessary for specific purposes:

Purpose

Data Processed

Legal Basis

Retention Period

Responding to inquiries or emails

Your email address and any additional personal data you share with us

Contract

As long as required to fulfill your request

Handling complaints on personal data issues

Your email address and personal data relevant to your inquiry

Legal obligation

Until the issue is resolved, plus applicable legal retention periods

Investigating incidents or legal matters such as claims

Personal data shared to protect our rights and interests

Legitimate interest

Duration of proceedings plus up to 6 months; backup data for up to 2 years

We also use cookies as written about below.

 

4. Cookies and Tracking Technologies

Cookies We Use

Our Website uses cookies to improve functionality, analyze traffic, and enhance your experience. Cookies are small text files stored on your device when you visit our Website. They help us understand user behavior and optimize the Website's performance. There are several types of cookies:

·         Essential Cookies: these cookies are necessary for the website to function correctly;

·         Analytics Cookies: their function is to track visitor interactions, such as pages visited and time spent on the site. This helps to improve the website based on user behavior;

·         Targeting Cookies: they collect user information and use it to build a profile of visitor interests and then show personalized ads for that specific user.

You can control how cookies are used on your device: for example, you may adjust your browser settings to block or delete cookies. Please note that disabling cookies may impact the Website's functionality.

Google Analytics

This Website uses Google Analytics which collects information such as:

    • Your IP address;
    • Device and browser information;
    • Pages visited and time spent on the website;
    • Geographic location.

For more details, see Google’s Privacy Policy.

 

5. How We Collect Your Data

We may collect your personal data through the following means:

  • Directly from you, when you email us or interact with our Website;
  • Indirectly from you and third parties, through cookies and other tracking technologies, as described above.

 

6. Sharing and Transferring Data

We may share your data with:

  • Our employees, to fulfill their professional responsibilities;
  • Service providers, to support our Website and email functionality (e.g., Google);
  • Authorities, when legally required (e.g., law enforcement).

If your data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards, typically through Standard Contractual Clauses, to protect your privacy.

 

7. Your Rights

You have the following rights regarding your personal data:

  • Access: request a copy of the data we hold about you;
  • Rectification: correct inaccurate or incomplete data;
  • Erasure: request deletion of your data under certain conditions;
  • Restriction: limit how we process your data;
  • Data Portability: obtain your data in a structured, commonly used format;
  • Objection: object to specific types of processing.

To exercise these rights, contact us at privacy@inn.eu. We will respond within one month or notify you if an extension is needed.

If you need more information on rights you have or you are not satisfied with our response, you may apply to the Luxembourg Commission Nationale pour la Protection des Données (CNPD), or to the similar authority in the country of your residence. You may contact CNPD via the website: cnpd.public.lu.

 

8. Data Security

We prioritize the security of your personal data through measures such as encryption, secure servers, and regular employee training. All data is stored on servers with robust technical and organizational safeguards.

 

9. Automated Decision-Making

We do not use automated decision-making or profiling when processing your personal data.

 

10. Changes to This Notice

We may update this notice periodically. For significant changes, we will notify you in advance. We encourage you to review this notice regularly to stay informed.